Question 1

Are your gemstones 100% natural and certified?

Accepted Answer

Yes. Every gemstone we ship comes with a lab certificate from GemLab International or an equivalent recognised laboratory. You can verify the certificate number directly with the lab.

Question 2

How do I choose the right gemstone for me?

Accepted Answer

You can choose by your Rashi (moon sign), Mulank (numerology) or by your purpose — wealth, love, career, protection. Our astrologers also offer a free 15-minute consultation with every order.

Question 3

Are the bracelets and malas energized before shipping?

Accepted Answer

Yes. Every piece is cleansed and energised with appropriate mantras at our Jaipur facility before it is dispatched to you.

Question 4

How long does delivery take?

Accepted Answer

Orders are dispatched within 24–48 hours. Metro cities receive orders in 2–4 business days; remote pin codes can take 5–7 business days. You will get a tracking link by SMS and email.

Question 5

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, COD is available across India for orders up to ₹10,000. A small COD handling fee may apply depending on your pin code.

Question 6

Is delivery free?

Accepted Answer

Yes — we offer FREE shipping on every order across India, regardless of order value.

Question 7

How do I wear and care for my gemstone?

Accepted Answer

Wear your bracelet on the working hand (usually right) and your pendant close to the heart chakra. Cleanse it once a week under moonlight or with sage smoke. Avoid direct contact with chemicals, perfumes and soap.

Question 8

What if my product is damaged in transit?

Accepted Answer

Record an unboxing video and contact us within 48 hours at support@cosmikratna.com or on WhatsApp. We will arrange a free replacement immediately.

Question 9

Can I return or exchange a product?

Accepted Answer

Yes, within 7 days of delivery for unused items in original packaging with the certificate intact. Please see our Returns & Refunds page for full details.

Question 10

Do you ship internationally?

Accepted Answer

Currently we ship across India only. International shipping will be rolled out soon — please email support@cosmikratna.com if you would like to be notified.

Frequently Asked Questions